FAQs

Yes, in case your item do not fit exactly, you have the right to one free replacement. Contact us as soon as possible, but not later than 14 days.

Contact us as soon as possible, but not later than 30 days as of receiving them. We’ll be happy to repair or replace them with new ones. You can also return the product without replacement – in such case we are going to refund the whole sum paid by you.

If there is a significant difference between the design of clothing that you ordered and the design of clothing that you have received – for instance the shape, material, colors, accessories or size, the product will be considered defective and may be returned or replaced. Please, bear in mind that a slight difference between the visualization of your design as it appears on our site and the actual model you receive, is possible. For instance, the colors displayed on your monitor depend on the customized settings and may create expectations for a bit different shades. In such cases the product will not be considered defective and will not be replaced or returned.

In case your order concerns replacement due to unfitting size, your order will be refused if you have had replaced once and you want a second replacement. Clothing that show traces of having been worn and used will not be replaced either. To satisfy your order for replacement or return, you need to place it within 14 days as of receiving the items.If you want to order the replacement or return of a defective clothing, you need to notify us about the defect not later than 30 days as of the date of receiving it, by describing the defect in great details and attaching photos to illustrate the problem, if possible. We have the right to refuse replacement or return of the product when, to our opinion, the product cannot be classified as defective – for instance in case of intentional damages or damages resulting from improper use, etc.Replacement or return orders for no sound reason will not be satisfied.

The cost of return and/or replacement of defective products will be entirely charged on Suitmine. For replacement of an unfitting product one-time shipping cost will be charged on Suitmine.