FAQs

ORDERS

You can track the status of your order in the page My Orders but to do this you need to log into your profile. Upon every change in the status of your order you will be notified immediately by e-mail.

You may cancel any order at any time before shipment for no reason. Contact us as soon as possible and we will check the status of your order and whether it can be cancelled. You can do that by yourself by logging into your user profile, then go to My Orders and choose the Cancel Order option. Expect to receive our confirmation for your cancellation by e-mail. If you do not receive such confirmation within a couple of hours, please, contact us immediately.

No, but you can contact us to assist you in completing your order online.

SHIPPING

We ship worldwide!

Shipment is processed by courier service ( Fedex, UPS, HDL or other local delivery company ) to the destination address specified by the customer.

Shipment is free for the customer in USA, EU and Switzerland.

No, the entire cost of delivery is at Suitmine charge.

The whole process of making your dresses and deliver them to a specified destination address takes up to 1-2 weeks ( 7-14 days ).

RETURNS AND REFUNDS

Yes, in case your item do not fit exactly, you have the right to one free replacement. Contact us as soon as possible, but not later than 14 days.

Contact us as soon as possible, but not later than 30 days as of receiving them. We’ll be happy to repair or replace them with new ones. You can also return the product without replacement – in such case we are going to refund the whole sum paid by you.

If there is a significant difference between the design of clothing that you ordered and the design of clothing that you have received – for instance the shape, material, colors, accessories or size, the product will be considered defective and may be returned or replaced. Please, bear in mind that a slight difference between the visualization of your design as it appears on our site and the actual model you receive, is possible. For instance, the colors displayed on your monitor depend on the customized settings and may create expectations for a bit different shades. In such cases the product will not be considered defective and will not be replaced or returned.

In case your order concerns replacement due to unfitting size, your order will be refused if you have had replaced once and you want a second replacement. Clothing that show traces of having been worn and used will not be replaced either. To satisfy your order for replacement or return, you need to place it within 14 days as of receiving the items.If you want to order the replacement or return of a defective clothing, you need to notify us about the defect not later than 30 days as of the date of receiving it, by describing the defect in great details and attaching photos to illustrate the problem, if possible. We have the right to refuse replacement or return of the product when, to our opinion, the product cannot be classified as defective – for instance in case of intentional damages or damages resulting from improper use, etc.Replacement or return orders for no sound reason will not be satisfied.

The cost of return and/or replacement of defective products will be entirely charged on Suitmine. For replacement of an unfitting product one-time shipping cost will be charged on Suitmine.

PAYMENT

For US and all European countries you can pay by credit card, via PayPal and by bank wiring.

Currently we accept Master Card, Visa and American Express, as well as Carte Bleue for France and CartaSi for Italy.

No matter which payment method you may choose, your data will be 100% secured and only authorized institutions (such as the bank issuing your card) may access them. For payments with credit or debit card, we use the SSL (Secure Socket Layer) technology for encoding your data, and for extra protection we also support Secure payment.

Add the clothes that you want to order in your shopping cart. Copy your code and paste it in the field Enter your coupon code if you have one, then click the button Apply Coupon. If the code has been properly attached, your discount will be deducted from the price of the products in your shopping cart.

SIZING

You can find the sizes available for your selected model in the product page with the model in the field entitled Size. Furthermore, when looking up a model in our catalogue, you may use the size filter that will show up only those models, which are available for the size you wanted.

You can find detailed information and table of the exact size measures for each specific model by choosing size from the option Size Guide.

PRODUCTS AND QUALITY

All materials that we use have European origin and meet the highest requirements for quality, strength and safety.

To be sure of the quality of our materials, we rely on multiple tests, laboratory analysis and certifications. ICEC (ISO9001:2008; ISO14001:2004), SCAM, TÜV, SGS are only some of the certificates that can reassure you of the quality of used for the production of your Suitmine!

Every monitor has customized settings of colors and brightness, therefore there may be differences between what you see on your monitor and the real colors of materials. Such differences are usually minor but if you have any doubt, you can contact us at any time for further information.

We accept claims for defective or damaged clothes within 30 days as of the date of their receipt and we shall bear the cost of shipment for returns and replacements.If the clothing do not fit, you are entitled to a single free replacement. To do this, you should contact us not later than 14 days as of the date of receiving the clothing that you want to replace.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.
Please email us at info@suitmine.com